"Unexpected glitch" - someone tried to make coffee and plugged in the wrong cord. Well, they could have IF THEY HAD ANY MINERS LOL.
What a pathetic waste of internet CEX has become, or maybe they were always like that but very good at camouflage.
Dear djselery - as quoted in the reply in your screenshot - we will refund those satoshis to you. Anyone else who noticed something like that on their accounts is welcome to open a ticket - we will investigate and refund if it was our wrongdoing. We are sincerely sorry it happened.
Can you maybe investigate all this proactively? Sounds like if users don't notice you'd just keep the satoshis you collected?