Well this is their reply to the theft of satoshi's

Older blocks causing it? LMAO I am sure djselery has never turned on his GHS for many months now, its just constant bullshit coming out of their mouths now
I still can't wrap my head around this nonsense. So they either (1) charged the fees incorrectly, need to refund everyone without waiting for users to complain; or (2) charged the fees correctly and the users are whining for no reason. Which is it? Looks like #1 and CEX support is just trying to cover up.