Imagine the uproar if a bank took a cent off every customer "accidentally", and then only refunded the ones that complained.
This will be cex.io if they continue down that path. Good luck, You will need it. Fraud is very real and can easily breakdown borders. Dont think you are safe just because there is never anyone in the UK office.
If you find this error unacceptable - please notify the support team that you want your account closed, they will assist you in transferring all your remaining funds elsewhere.
So if i am in a restaurant and i order i pasta bolognese,.. i get pasta cheese and i am complaining you say, if you don`t like it go eat somewhere else!