What is your login name and / or Betslip number?  We will certainly get you taken care of. I handle support here, and I see you mention in another post that you placed a 10 btc parlay to win 25 btc, but the max wager is 2.5 btc.  There are a few that have permission to wager higher, but I don't see an outstanding slip for a 10 btc parlay to win 25 btc.  Can you please provide more information because we want to get you taken care of and a 25 btc payout is not a large amount by any means for us.   Thank you.