I think that at this point it should be pointed out that this service is very close to being a scam. Unless someone here managed to get a refund, I've heard nothing but negative experiences. Furthermoire, BitJohn hasn't been online here for months and the support isn't helpful. Stay away people.
I'm having the same inactive contract issue with external and Mintsy pools, so far over 2 weeks and a bunch of lame excuses later and I have yet to get a refund. My initial experience was great by the way, I bought a total of 8 contracts with them, the first two went just fine. Two more stopped working close to contract end, the last 4 still have months on them and have been inactive for some time.
I asked several times for a refund and wasn't even answered. Worse, it doesn't seem like a resolution is coming any time soon, here's a quote from my ticket:
Hi M****,
My apologies, unfortunately we have not been able to resolve the issue with inactive workers at this time. We are currently seeking a new provider. (our old provider Digital BTC has backed out of our contract) Once a new provider is active, accounts will go live again and we will decide on case by case basis what we will be doing with accounts that were affected.
Your patience is greatly appreciated as we go through this transition. Thank you, have a great day!
Ticket:
https://mintsy.freshdesk.com/helpdesk/tickets/Sincerely,
Leah
Mintsy Support
So they currently have
NO HARDWARE PROVIDER according to her response. When I asked in a followup how they could think it reasonable to not offer a refund when they don't even have a hardware provider I was ignored. My advice is likewise to stay away.
For those like me that aren't getting money back so far, complain everywhere, let's make sure that if we don't get our money they at least don't get new customers signing up for a non-existent service. They're US based, so I'm planning on filing a complaint on Project Investors Inc with the Better Business Bureau, this is the company behind Cryptsy and Mintsy,
http://www.bbb.org/south-east-florida/business-reviews/business-and-trade-organizations/project-investors-in-delray-beach-fl-90098747Best of luck to anyone still waiting for their refund.