I quickly reached $500,000 worth of sales, however well before I reached that point, Gadi got in touch and said that unfortunately that was not sustainable for themselves and it would be a straight 5%. I was slightly disappointed, as anyone would be, but he'd got in touch before I reached the 10% and was completely honest about the situation.
The difference in my case is that they decided after the sale had been made, and once Guy had had a chance to speak to Gadi. Do you have a timestamp on when you were told it was no longer tiered?