The reason for posting this here is to highlight the problem with support and a public facing chatbox.
Do you think it looks good when a new user enters the site sees several reports of issues with the system, and then support just come along and remind people of the chat rules?
Also it was spammed twice, which is normally reserved for clearing evil links from view. I can only assume gordon was trying to hide the problem by "brushing it under the carpet", as he did not address it for another 2 further hours.

In summary, users want to see a friendly helpful team of support agents, and that is not what is on display at cex.io 99% of the time, however helpful they might be via tickets.
They need to be extra helpful in chat, as EVERYONE can see that, for hours/days to come.