Not just consumer protection but the entire court system sucks. It's so easy to manipulate. Within the first ten years of starting my rental equipment company I had a piece of damaged equipment badly hurt a customer in his late 50's. Clearly it was my companies fault because the high school kids I hired to clean the equipment overlooked the damage and put the saw back on the rental line. My attorney advised me not to settle because they were demanding too much and most likely I would have to liquidate. His team was able to tie it up in court for seven years and the customer died before he could collect. His poor wife, God bless her, was living on a fixed income and was too inept, old, and broke to fight it after he died. I payed out a bunch of attorney's fees but that was only about 3% of what he would have earned in a winning judgement. God bless America. lol