I submitted my loan listing 3 days ago and up to now is still in review.

Despite verifying all the information and having a credit score of B- I was asked to send photos of my facility and myself in the facility which I did and the response was they were good and further asked to send the same pictures direct from the camera of phone that took the pictures which I did and from there no response.

I would rate btcjam response 4 out of 10 because how on earth do you ask questions and when answered you take more than 48 hours to respond?

I think you need to improve on your customer care.

I fully support all information verification to edge out scammers.

We are here to support each other and when discrimination is at play we feel that your services are meant to certain regions and people.

Why do I make this suggestion?

You see a listing which its description is only a sentence and a first loan asking much, even the investors question but because the person comes from a certain region his/her listing is accepted while a person from another region with even a better credit score his loan is closed without even an explanation or made to wait for long.

At least improve on those issues.