well, few facts:
1* my bank is Airbank, which is not even part of Raiffeisen Banking Group (it is part of PPF group -
http://www.ppf.eu/en/companies/air-bank) - I took me literally 7 seconds to check it with google.
2* if there is problem with withdraws to one of the major bank groups in Europe, where is their official statement on web?
3* they allowed me to deposit from my bank account and rejects withdraw to same account few days later. really?you know, I'm quite long with bitcoin and I don't care so much, as it may looks like. anyway, those small catches
may demotivate average Joe's even start thinking about bitcoin. sadly, this is how it works..
Agree. They could/should do better regarding informing people. But have you tried contacting them and point out that your bank is not part of RG group? Logically, if your deposits go through fine, there shouldn't be any issues with withdrawals (unless bank changes policy in between).
Looks like you got very lousy info from customer service.