Does anyone actually use coinwallet? I wouldn't not after this BS. In fact the community should promote a total boycott. It's not enough to just ignore them, hit em where it hurts, in their wallet
They don't appear to be a real service. They allow you to deposit bitcoin and even provide an address for you to send cash in mail. Of course, there is no customer support on the other side. Several people have tried to create accounts/send money as a test; Coinwallet never responded. They are not a real company.