I've been waiting 5 hours for a 2BTC withdrawal and four hours for a support response today...

It's rather annoying that some withdrawals are instant whereas others are not and we don't have an estimate for how long support takes to reply :/

How long should we expect to wait for a response from support@cloudbet.com at the moment?

What's the point of your loyalty points when they're not redeemable in any way and you never issue new bonuses?