Hi, what's your usual live chat hours? I wanted to play with the weekend bonus but I couldn't get the code to work

I'm still waiting for a response to the message I sent Saturday morning.
Hi acehole!
We're sorry about that, we've been having a little trouble lately with our live chat support. If you could send us your username (email without @***), we would like to issue you a smalll bonus for this. We appreciate your understanding!
Good Luck!