I've been waiting 5 hours for a 2BTC withdrawal and four hours for a support response today...
It's rather annoying that some withdrawals are instant whereas others are not and we don't have an estimate for how long support takes to reply :/
How long should we expect to wait for a response from
support@cloudbet.com at the moment?
What's the point of your loyalty points when they're not redeemable in any way and you never issue new bonuses?
Withdrawal processed after 15 hours. Support ticket closed after 18 hours.
Subsequent withdrawal times and amounts:
2.5BTC - one hour-ish
3.7BTC - instant
I have no reason to distrust Cloudbet but the common server issues(server response times/cloudflare)/technical issues(have had to delete all session cookies a few times to get the live dealer casino up and running), random withdrawal times and slow support doesn't actually make me feel safer betting there.
Cloudbet - it works... Most of the time...