Vod is now attempting to encourage my other customers to request a refund of the price paid for services rendered.
That's because you offered refunds for your escrow services, fool.If anyone who has paid for my escrow services wishes to get a refund they are more then welcome to do so.
Even though you have no agreement to my above point, I have previously stated that I would be willing to refund any escrow fee that anyone has paid if they request such, so even your nullified point is moot.