To address your first question, usually if a transaction takes a long time to clear, it's either due to a flood of transactions hitting the Bitcoin market or because the sender sent a minimal transaction fee.  The higher the fee, the higher it goes in the queue.

Is this a scam?  Yes, it's a scam.  I'm also a customer on cloudmining.website, with over 2 TH under contract, and am being paid about .25 a day.  It's only a matter a time before all of the customers get screwed like I am.


Hershey