It's dgb web wallet in the cloud on their servers so yes it's their responsibility when a account gets hacked on their wallets that are supposed to be safe . I never forget my passwords because they are on a external hdd for every account I have.
As we have mentioned multiple times privately, in response to your messages, we
DO NOT have direct access to anyones individual accounts. Individual users are responsible for backing up, securing and managing their own private keys and passwords. We are phasing dgbwallet.com out for this exact reason in favour of the standalone gaming wallet. You can import your old keys from dgbwallet.com to to the new DigiByte Gaming wallet.
In the future, please give us more than three hours to respond to a private message before publicly posting that we are not responding and your moving on to NXT in the middle of the night (our time.)
So everyone who is still on DGBWallet.com, please begin moving your DigiBytes to the gaming wallet. Or simply import your backup to the gaming wallet. We will be taking it offline in a few months.