First your email doesn't work (at least with mail.com)
"Delivery to the following recipient failed permanently:

support@e-coin.io

Technical details of permanent failure:
Message rejected by Google Groups. Please visit http://mail.google.com/support/bin/answer.py?hl=en&answer=188131 to review our Bulk Email Senders Guidelines.
"
Second i placed an order for a physical visa card on 09/14/2015 and nothing till now, its just "pending". No tracking number, no email, no information. Whats going on?