BitJohn,
 You're not getting it. I did exactly this. I followed your direction exactly as you said. You sent me a new PW and I logged on with it, did you even read my last post?

YOU'RE TELLING ME TO DO SOMETHING THAT I JUST DID. I FOLLOWED YOUR DIRECTION EXACTLY AND NOW I AM GETTING THIS NEW ERROR."

I was in my account yesterday and took a bunch of screenshots, should I post em here? I also got an email from Mullick acknowledging my login with the NEW PW. NOW THEY ARE SAYING THE EXACT SAME NEW PW IS INVALID. THIS MAKES NO SENSE.