If I may make myself somewhat of a mediator, I believe both of you post inflammatory things on here. I work in the service industry at the moment and when a customer has a complaint, whether justified or not, there are two responses you can give them. You can swallow your pride and apologize even though they were the one who didn't read the menu, or you can get a bit short with them and make them really pissed. You don't get a tip, and they leave unhappy. Obviously the way you two are communicating isn't working. Perhaps try something different and get different results. Things get so emotional and reactive that whatever needs to be said turns into personal attacks and mudslinging. Idk, maybe I'm wasting my time even posting anything. But you're both adults. I'm sure you'll figure it out