Post
Topic
Board Beginners & Help
Topic OP
Bitinstant communication problem, need some help.
by
Nurburgring
on 06/10/2012, 22:36:52 UTC
The other day, a friend and I placed orders on bitinstant. We placed a total of 4 orders and the payment went smoothly. I received all 4 receipts to my email, and I have all the bank receipts at hand. My friend told me she has received one of the payments, but she hasn't received the other. I haven't received either of mine. She emailed the company to have them ask why she placed an order over the limit, and they asked to see her ID and utility bills. This is new to me from bitinstant, why have they become so hostile? Last time I placed an order over the limit and they took care of it immediately. I sent them my receipts last time and they corrected it within an hour. This time, it's been almost a day and they haven't responded to my friend's email, and they aren't being very consumer-friendly. Both my friend and I made sure to keep the limit in mind, but the customer service rep has given us a negative response like this and isn't even responding. I think the site is great, and I would like to keep doing business with them, but the customer service and "24/7 response" isn't looking too great right now.

Edit: I'm just asking to see if anyone has had this problem before, and if anyone from Bitinstant could please chime in and help me resolve this