Update.
I got an answer (after 8 days and a big new ticket about me warning them I will take legal actions).
So 19 days after the initial ticket they just make up stuff as they go and this is the latest:
http://imgsnap.com/image/DYa

In case you don't know russian use google translate as I did! I mean that is also retarded, they have a full english system and site and they answer me in cyrilic??

@BitHappy no, but am I supose to seek support outside of their support system? That just shows how bad they are

I will post updates

Edit: since that is a screenshot here is google translate of that russian cyrilic:
Good day , we received complaints from users who are affected by your post in a chat, they had stolen money , we investigate until we inspect your account will be blocked for withdrawal