Trust is a matter of perspective. There is not a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service.
At the moment Primedice's support is much faster than before as Micro is doing nice job into support section and account recovery option is so easy with email account we can recover our account, Stunna is providing legit gambling and so much improvement has been implemented there.