Heh, good luck ever getting this "compensation". It took me 6 months of fighting tooth and nail to get my promised batch 1 S4 PSU failure compensation. In the end, it wasn't even bitmain who compensated me, it was Yoshi who did paying me directly out of his own pocket. Really sad stuff. Bitmain totally reneged on their promise. I guarantee most of us won't see any comps, not that they're even worth fighting for.
I wish bitmain would just go back to be the honorable and reputable company they once were.

Hopefully (very unlikely, unfortunately) this is only a speed bump.
Yoshi is a great guy. He and his team are great to deal with. I truly wish the company was a little more on his level with customers.
I still remember a conference where S3 was new and Yoshi took a decent amount of time to talk specs, and talk S3 mining with me. He made it very enjoyable. I vote to promote Yoshi in the company to running more then some of the support.
He knows how to treat customers.