Oh men i just check in scam advisory but i saw its trust score is 88% did you contact the support before you acusing the site....
Go and try it to talk the support maybe theres an issue about the site...
I mentioned in my post that I tried contacting them twice but I got no answer. I tried once more time yesterday but nothing so far. They say their support is 24/7 so if the service would have been legit they would have answered me so far.