Many thanks, I got access to my account back, but no sign of the BTC or LTC as yet and no response for the last couple of days to my many support requests, no explanation, no money, nothing.
FFS, are you still chasing those bitcoins and litecoins, thats worrying, sorry about the situation, bet you feel helpless when they ain't answering support, that guy who had 5k dash stuck for over a week, did finally get them in end I heard.
(I presume your phone got others, because they went straight afterwards, btw)