i made a orderd: 1x World of Warcraft 180 Day (6 Month) PrePaid Time Card - EU Servers
i made the order 5 days ago : Oct 11 (5 days ago)
and i got this response
1x World of Warcraft 180 Day (6 Month) PrePaid Time Card - EU Servers   No keys are currently stored on our online system for this game. The admins have been notified of this, and will replenish the keys within 12 hours! You will be notified by email when the keys have been replenished and are ready for collection! If you are trying to collect a pre-order key for a game that has not been released yet, then you can expect Autokey to be replenished approximately 2 days before the release date of the game.

i payed with bitcoin, and i asked for refund, and they answer:
635399

I cannot refund Bitcoin.

To speed response time for all of our customers, please only reply If your require further assistance. There Is no need for any reply if everything Is OK. :-)

and now in autokey i got this message :
Processing Order 635399 ...
Sorry, but your order status means we cannot send your key yet.

Your order status is
Refunded
but i did not get anything from them.

if you cannot send me my gamecard, then i want my bitcoin back.