they are holding my money, I'm paying customer and is it completely their problem, that withdraws not working, regardless my bank. their customer support is reacting with 2 days delay (really, in 2015), so I don't care about them any-more.

I goggled little bit about them and actually, I'm not the only one facing similar issues..I have to switch exchange, any recommendation for Europe based one, which is not incompetent like this one from Slovenia?