If you see a blank screen after hitting the withdraw button, please just try again if you balance is not deducted from your account. It can be due to the server load so try it again in 10-15 minutes.
There's not much need to submit a ticket for this unless the balance got deducted and somehow you didn't receive any bitcoins then we'll investigate. we get too many tickets about this issue even though we have the message posted on the withdraw page already. and we have to spend a lot of time replying to many of these tickets.
We have been getting hit even harder recently since we've grown quite much in membership this past week i guess the word really got out
as stated already, we are working on a solution which we plan to have deployed within 2 days after we completed internally testing it
please be patient, we appreciate itSome things you can try if you are having a hard time withdrawing:
As long as the balance is not deducted from your account, you can keep trying.
We recommend disabling any adblock and any other possibly intrusive browser addons/plugins.
You can also try using a different address or try withdrawing a different amount.
The other thing we have seen helps is try using a different address or even different wallet service, and avoid any multi-sig wallet.
DO NOTE WE ARE AWARE OF THIS ISSUE. We are already working on a solution which will be deployed in about 1 week on Oct 23-25.
Please try and let us know if it works.