enmaku, would it make you feel better if I PM'd you the emails they failed to respond to? But you have made your point. I did agree to their ToS, and if they can't see it from the customer's side, then I'm done arguing. I didn't mean for this to become a shouting match, really. I just wanted a response. They didn't respond to me through email, which is why I came here. Obviously Charlie is going to say different things, but I'm finished. I'm taking my business elsewhere, Bitinstant has been less than satisfactory for me.