You guys lost a lot of business because of unfilled orders, literally NO customer service and basically keeping everyone in the dark on what was going on these last several months. It would have been so easy to keep customers simply by telling us what was going on. Instead, there was nothing but silence and denial from your Reddit thread how Anthem wasn't buying out/acquiring Amagi Metals. It's a shame too because at one time Amagi Metals was actually a shining star in the Bitcoin community.
Signed,
A former customer
Hi Mark,
To speak very candidly, I totally understand. I worked for Amagi when it was owned by Stephen Macaskill and was then hired by Anthem Vault. Unfortunately the two entities couldn't make up their mind in a timely manner on how the buy out would work due to the onslaught of orders that had not been fulfilled under the old ownership. Anthem Vault has now fully stepped in and almost every order that had requested refunds or metal has been fulfilled that was required by our contract. It was a difficult moment for all of us in customer service and marketing - those of us that connect directly to you. The good news is, Anthem Vault has got Amagi back to operating at honorable speeds and accepting Bitcoin again.
While it's difficult to earn back customers after such a dark couple of months, we do hope we can revive the Amagi brand and what it stood for. The message never changed of sound money and liberty...and bitcoin, however there were some issues that were financial in nature that left the foundation of the company in a tough spot. Looking forward to the future and winning back the confidence of the community. Thanks for your helpful criticism. I'd like to offer you free shipping on your next order if you'd like to try us out again. Just shoot us an email and mention this post
support@anthemvault.comThanks.