For me there are two main things that must change there :-
Their MODS/Admins start acting professionally in chatbox . In short , stop trolling users/troubled customers ! Its a serious Business  that Cryptsy is running , so start acting like that !
Throw the prime-controller/Paycoin away from your site as showing sign of support/Goodwill gesture towards Crypto Community in general ! To show community, Cryptsy too wants Scam Free Crypto World !
Simple and i can see bright future !