I hear you. I pre-ordered a Case as soon as sales were open back in May. They sent me an email back in September that they would be shipping Sept. 21, here it is over a month later and I have not received the Case yet. No tracking, no further emails. I know they sent out some but had problems with the charger overheating. I would not order from them until they get their act together. That is a shame because it looked like a convenient way to store one or two bitcoin as a hot wallet for easy shopping.