They just moved to a new office like 2 weeks ago, and probably forgot to update the address on that page of their website.

Although its their fault, I wouldn't be too pissed off because its an easy mistake to overlook and can happen to anyone.

Calling it gross incompetence may be out of line. While your information is extremely sensitive, even you could have made the same mistake if you were in their position.

To rectify the situation, I suggest MtGox pay for the shipping costs all 3 times. If I were in your shoes, that would make me happy.

Also, the AML rules are not their own, they have to follow the standard of both Japan and the USA (Japan being much more strict) but it allows them to stay operationally legal in both jurisdictions.



This is a great site, but serves a much different purpose then MtGox.

OP probably wants to buy high amounts of coin, at the best price, fairly quickly and without leaving his chair.