So you require me (or/and others) to contact you via registred email address.   
This required condition opened my eyes that earlier i had a security issue on your site and so perhaps these two things are connected
I shared this issue here with Peeps Place in private message 2 months ago.  (i have screenshots on it.)

I recommed all cloudbet customers to turn on 2-Step authentication if they do not want to lose all their funds.