Re: [WARNING] Gross incompetence by MtGox in handling sensitive AML info.
For those who may not be aware MtGox level 3 verification requires a notarized and apostled copy of a government issued ID. In the US the only entity that can attach an apostle seal is the state government (usually the secretary of the state personally) and thus there is a single office for an entire state.
So the process is:
MtGox website currently reports this is the address for AML documents:
https://mtgox.com/forms/verification
So I have spent over a $100 and almost two weeks getting this stupid apostled document to them. Thankfully my AML limit will be raised. Lets check USPS this morning. Hopefully the end of a very long, pointless, and expensive process.
USPS reports:
That doesn't look good. My money eating, time wasting docs with sensitive information are taking a joy ride through Tokyo. Let me check with MtGox support; I am sure they have a good reason.
I am beyond furious right now.
So the process is:
- Make a photocopy of your government ID (MtGox prohibits blacking out or redacting any info).
- Get it notarized locally.
- Mail it to the state capital.
- Wait a week.
- Have the state mail it back (at your expense).
- Then mail it internationally to Japan.
MtGox website currently reports this is the address for AML documents:
https://mtgox.com/forms/verification
Quote
Mt.Gox AML
Cerulean Tower 15F,
Sakuragaoka-cho 26-1, Shibuya-ku
Tokyo, Japan
150-8512
Cerulean Tower 15F,
Sakuragaoka-cho 26-1, Shibuya-ku
Tokyo, Japan
150-8512
So I have spent over a $100 and almost two weeks getting this stupid apostled document to them. Thankfully my AML limit will be raised. Lets check USPS this morning. Hopefully the end of a very long, pointless, and expensive process.
USPS reports:
Quote
, , US 10/17/2012 2:57 PM ATTEMPTED DELIVERY ABROAD
, , US 10/17/2012 2:49 PM ATTEMPTED DELIVERY ABROAD
, , US 10/17/2012 2:49 PM ATTEMPTED DELIVERY ABROAD
That doesn't look good. My money eating, time wasting docs with sensitive information are taking a joy ride through Tokyo. Let me check with MtGox support; I am sure they have a good reason.Quote
Hi,
Thank was our old address and I have mentioned below the address to send AML Notarized document's. Please send the documents again to below mentioned address.
Mt.Gox AML
Round Cross Shibuya 5F
11-6 Shibuya 2-Chome, Shibuya-ku
Tokyo, Japan
150-0002
If you have any further enquiries, please do not hesitate to contact Mt.Gox Support either by responding to this email (should the enquiry relate to this ticket) or by using the following support request form:
https://mtgox.zendesk.com/entries/20256702-contact-us.
Thanks,
MtGox.com Team
TICKET MARKED CLOSED/RESOLVED.
Thank was our old address and I have mentioned below the address to send AML Notarized document's. Please send the documents again to below mentioned address.
Mt.Gox AML
Round Cross Shibuya 5F
11-6 Shibuya 2-Chome, Shibuya-ku
Tokyo, Japan
150-0002
If you have any further enquiries, please do not hesitate to contact Mt.Gox Support either by responding to this email (should the enquiry relate to this ticket) or by using the following support request form:
https://mtgox.zendesk.com/entries/20256702-contact-us.
Thanks,
MtGox.com Team
TICKET MARKED CLOSED/RESOLVED.
I am beyond furious right now.
Well this is not the only case. I am also in the process of getting trusted status at MTGox. In Canada it is the Federal Government that has to Authenticate the documents and they have a turnover time of 25 business days. This means the documents have to be shipped by courier to Ottawa, ON and then back to me. (in my case a distance of over 8000 km). The cost for the notary and couriers came to close to 200 CAD. I also shipped the documents to:
Mt.Gox AML
Cerulean Tower 15F,
Sakuragaoka-cho 26-1, Shibuya-ku
Tokyo, Japan
150-8512
as per their instructions, and used FedEx. I have contacted FedEx and they confirmed to me that indeed the documents arrived there last Monday. At this point I have a open ticket with MTGox on the matter so until this is settled one way or another there little for me to comment further.