He may be just working one problem at a time.

Get the refunds out, then do the asset lists...

I imagine, that if he is still getting claim info being submitted to, he's still working through that.

If he starts sending asset lists, they're going to be very incomplete, and with new claims still being filed, that'll change the lists, so putting that aside for now and just focusing on refunds until I'm caught up, and then sending out the initial lists with as much complete information as possible, is probably how I would handle it too.

As for the refunds tho... think those emails being sent out should be including the amount and the txid, for those who haven't received their transaction yet.

-- Smoov