Re: Primedice.com | Most Popular & Trusted Bitcoin Game | Huge Community

Quote from: aloulou2808
link=topic=208986.msg12807636#msg12807636 date=1446018610

Quote from: mexxer-2 on October 28, 2015, 07:25:08 AM

Quote from: aloulou2808 on October 28, 2015, 07:17:11 AM

Hi, i have a real problem here.. i was rolling with my smartphone and i have reached 0.12499 btc.. in one roll i discover that it become 00000 in one second. And i see that i wagered all the ammount and i lost all my btc.. im really sure i didnt clicket max and i was totaly focusing in my bets.. i refreshed the page and i discovered there is no history for the last bets i did.. the last bet i can see is at 7:44 in my local time and the last bet were i lost evrything was at 77:50.. i finally finded the bet of 0.12499 on the high rollers.. can any one help me please

Have you emailed the support regarding this? Seems your client didn't receive the data about the last bet.Provide support(MICRO) with you username and he may be able to help you.

i have just mailed the support about it and waiting for a respond.. if it was my fault i surely will find the last bet in my bets.. but there is 72 bets not shown.. i think it prove that it s a bug..

Is there any mod online?!.. i emailed the support and there is no respond until now... no mod in the chat and here neither..

Just be a little bit more patient: they PD has a great support, expecially lately, with MICRO always on eery issue. Maybe timezone has affected you request (I mean he could be sleeping) but as soon as he will read your message he will at least aknowledge you he is having a look into it.

Have a look at bolded:

Quote from: MICRO on October 20, 2015, 11:53:36 AM

Quote from: Kiritsugu on October 20, 2015, 06:34:08 AM

Quote from: Inkvor on October 20, 2015, 05:53:59 AM

Quote from: FanEagle on October 19, 2015, 11:12:31 AM

I love everyone, but I don't understand trolls...
Are they just wh*reattention or what?

the real trolls are very intelligent and way to cool people.
i like trolls since i like drama ...

Quote from: Thoughtful on October 19, 2015, 11:41:06 PM

im sad that stunna got so greedy. God bless the man. May he recover from his blindness and sickness. Praying for you Stunna, heal soon.

blindness of support e-mails ? sickness ..oh that is edward for sure.

Almost 100% of support requests in the last week or two have been resolved in 8-12 hours or less, thanks to MICRO.

Yeah 8-12 hours is only 9% of the time.
50% of the time tickets get answered in <1 hour.
And 41% 1-8 hours.

Average 2.7 hours .

Some of the dice review sites should soon update theirs ratings of Primedice support

Yep, i just got up and I'm on it.

Btw, when you are not getting reply to your ticket instantly there is no need to send more than one ticket about the same issue. That will just slow down your response time due to us having to go through much more tickets than needed.

sorry micro the first ticket i forgot to mention my username so i did it in the second one... thanks

That is not a problem

. Sometimes we get like 5-6 tickets from same user for the same issue.
That wont speed up the process.