Incorrect. We're trying to hold accountable the people that we do business with. If you see it as "being thrown under the bus" and legitimate grievances as mere complaints, perhaps you should stay away from customer service. It would have been nice if you came on this thread and said, "This is unacceptable!" and been done with it instead of defending Mtgox.

The CEO of one company defending another CEO and fellow BF board member looks crooked, Charlie. If you can't see that, there's little that I can do to further elucidate the situation for you.