Why the hell is the focus of this thread no longer on the issue that the OP and others are having with Gox, and now on Bitinstant? I'm pretty sure Charlie basically said, that things happen, and now its Gox's turn to fix it. He wasn't letting them off the hook, just saying a mistake had been made, and now its time for Gox to fix it. No defending Gox, no attacking Gox, just saying they didn't change the address, so they should fix the entire situation...
The Original Quote from Charlie before he clarified.
They just moved to a new office like 2 weeks ago, and probably forgot to update the address on that page of their website.
Although its their fault, I wouldn't be too pissed off because its an easy mistake to overlook and can happen to anyone.
Calling it gross incompetence may be out of line. While your information is extremely sensitive, even you could have made the same mistake if you were in their position.
To rectify the situation, I suggest MtGox pay for the shipping costs all 3 times. If I were in your shoes, that would make me happy.
Also, the AML rules are not their own, they have to follow the standard of both Japan and the USA (Japan being much more strict) but it allows them to stay operationally legal in both jurisdictions.
In short, It was a mistake that happened, now its time for Gox to pay for the shipping due to their mistake, and fix the situation. Am I not reading deep enough into his words to see the underlying conspiracy?