Their reply:

This is the general approach. However, in our ToS there is a section were we state, that in case of any suspicions, we may ask user to verify his account. In your case it is because you've triggered our security protocol, especially depositing from one of the two listed countries(France and Germany they said) of higher fraud risk. And 300 euros, believe us or not, is more than enough in many fraud cases. We are not doing it to irritate you or because we are malicious. Please try to understand our point of view and believe us, we also want to unlock your withdrawals ASAP as we hate to lock it.



I am asking for refund money back to my bank account now .. waiting for reply ..