so you lost your money because you made a max bet and it did not warn you about that so you want to get your money back or what?
ya their software glitched I didnt confirm the bet so therefore I want it back
Well, terms and conditions make it pretty clear that you are responsible for all the bets you loose(that you've made). No one nowhere specified that they will give you a warning before certain bets(in this case maximum) so if you see this case technically then you don't deserve your money back, but morally if it glitched(you need to show how) you should get back the money.