Think I will add this information to what my attorney general has already got..... He did refund my money but it was only cause I got the Gov involved.
You're lucky. Their official policy is pre-orders are "non-refundable".
No luck involved. Email
office@butterflylabs.com and we will happily refund your order at any time. It's always been that way.
We've had, hmm, 6 order cancellations in the past 3 months. Each time, the person emailed and we cancelled the order and refunded the money immediately. BitcoinINV never once asked for a refund.