Hi, i was transferring some coins from CEX to BTC38 but they never arrived. The CEX support said this:


"Thank you for your patience and cooperation.

I have check the compensation delay reasons with our tech department.

Your transaction is still not compensated as it is at the moment got stuck in the Anon coin blockchain. It means that up to this moment it has not failed (in this case it might have been returned) and at the same time it was still not processed (in this case it might have been pushed through). It is kind of freezed with the Anon coin system for some their internal reasons.
So our tech team is only able to wait for the Anon coin blockchain to proceed with the transaction is any way - either rejects it or confirms.

We are sorry but the issue with your transaction compensation is not laying on the side of CEX.IO
cex.io provides compensations for the transaction that have failed. Meanwhile your one has still not failed. But for some reasons got stuck with Anon coin.

We are very sorry but unfortunately we are only able to wait for Anon coin blockchain either to confirm your transaction (in this case it will be delivered by itself) or rejects it (in this case it will be compensated with cex.io). As the issue lays not on our side we are not able to fasten the process.

We are very sorry for the fact it takes so much time for you to receive your money.
Please let us know if you have any questions.

Best regards
Mia Barrett
CEX.IO Support"

Transaction ID: 364ae2d63208c7f035d64ca643e5209d9d4361b339b3c90ee60a96703f98da9d
I have been waiting for 6 days, what should i do?