Post
Topic
Board Exchanges
Re: Bitcoin debit card
by
pmatveev
on 05/11/2015, 07:46:36 UTC
Guys,
I'm really sorry to say this, because I already paid 2 x $13 for my USD and EUR cards with E-coin.io, but they seems to be shady and scam company to me.
Don't get me wrong, I like them when their system is in a full working order, but it's just ridiculous that their "card load system" comfortably doesn't work when the bitcoin is in its highest rate.
Yesterday 1 bitcoin was about $400 based on purse.io website, and i had ~$94 (or 85 euros) in my account. I tried to load my EUR card but "Try again - service unavailable".
Today 04.11.2015US time (or 05.11.2015 European time) i still can't load my card. Now I have ~$74 (or 84 euros) - "Service unavailable - Try again later".

So overnight i just lost $20 due to e-coin.io system and I already sent them an email 8-9 ago. Am i wondering how E-coin will compensate me for their fault, because $20 in my country is a lot of money (salary is around $200). On top of that i still test E-coin. If i had $1000, most probably my financial lost will be not $20, but $200 due to their faulty system.
Don't get me wrong i like e-coin, but it's so unfair and unprofessional!!!

What E-coin.io wait bitcoin to go back to 1 btc - $160, so they can release my funds. If someone from E-coin.io read this thread, please show us fair play and transfer to my EUR card the amount from yesterday ~85 EUR(I believe that in its peak around 19 h 04.11.2015 my European Time - UTC+2  I had ~86 EUR)!
Now I have ~69 EUR, instead of ~85 EUR, its should be a joke! Wait it's a nightmare, because I lose money, my hardly earned money!!!

Hi

could you send us an email to support@e-coin.io, we do read this topic but support@ is the main channel for this kind of queries,