I have a feeling octoplay has turned into a "borderline scam" due to all the issues. It suffers a lot from the lack of support. I have played there about 4-5 times i think. It was fine when the site was launched, absolutely no issues.
But now there are issues after issues, mine have been missing deposits (that were replaced by some kind of deposit bonus and i didn't get the coins even after the bonus was played with).
I would suggest to stay away from it till they get their stuff together.