A friend of mine who knows nothing about crypto (so it's not "a simple swap" from his perspective) who I gave some NAUT to several months ago is trying to get his swapped as we speak, so hopefully he'll be able to figure out the process. He lives thousands of miles from me so I can't just go over to his place and help him, unfortunately.

As for Cryptsy don't give them too much credit. Check their status page and count how many wallets are offline/in maintenance - most have been down for months and months with usually no fewer than 28-30 nonfunctional wallets.

Took them the better part of a year to just update the name of Coinmarketscoin to Jumbucks for example, and they still haven't actually updated to the version of Jumbucks issued close to a year ago and the market is "in maintenance" like the rest.

I've been avoiding Cryptsy for a long time over these kinds of issues after having funds get stuck there for months.

I've also dealt with other weird things like withdrawing funds, having their system glitch and send me the same size transaction twice, and then not being able to deposit the extra funds their broken system sent me because the wallet is suddenly offline again.  This left me with a negative balance and I had to deposit Bitcoin and lose money by buying more of the same coin than I wanted to fix the balance their broken site caused!

So maybe they'll update the NAUT wallet, but don't count on it. I hope people are able to get their funds somehow.