Will talk to main support about it for sure and try to ensure it doesn't happen again.

Anyone still having trouble with accessing funds can do so by the method above (thanks for that btw for helping out users), in case that doesn't work try going to  https://c-cex.com/index.html?id=ws after logging in (at  https://c-cex.com/index.html?id=login) and then Assets->Balance ( which is https://c-cex.com/index.html?id=funds). You will be able to see your funds. Funds are safe and we shall be done with this maintenance soon.