I agree all our customers are not happy with us not making withdrawals on the weekend. As our volumes have increased, We face the following issues which we will be resolving all by this month end itself :-
1. Initial withdrawal limits given to us by banks are 10 Lacks a day. We have now increased the limits to 35 Lacks a day. We have requested to increase these limits even further. So, this issue has already been resolved. We get daily withdrawal requests of 20 lacks on an average as of now.
2. As of now , we were processing all withdrawals same day if they were raised before 4:00 PM IST, and any withdrawal after 4:00 was getting processed the next day. We are changing this policy by this coming Monday. From Monday, All withdrawals processed before 8:00 PM IST, will be processed the same day. Any withdrawals after 8:00 PM , will be processed the following working day. We will be following this schedule for Saturdays too from next weekend. Any withdrawals done on Sundays , will be processed the following day.
3. As for Banks, We already have ICICI and AXIS bank. We are testing HDFC, KOTAK & YES Bank. These Bank accounts are already opened , and we will be providing these for our customers form the 1st of December on our platform.
4. Everyone must understand there is a priority system we follow for Deposits and Withdrawals. We process withdrawals in order we have received requests. Its as simple as first come first serve. Whosoever processes withdrawals first, gets first whatsoever the amount may be.
5. Kindly, let us know if any other Banks are required, we will get them processed as soon as possible.
6. We will be launching something really cool in December, keep your eyes on our mailers for updates
Mohit Kalra
Coinsecure.in
1. Initial withdrawal limits given to us by banks are 10 Lacks a day. We have now increased the limits to 35 Lacks a day. We have requested to increase these limits even further. So, this issue has already been resolved. We get daily withdrawal requests of 20 lacks on an average as of now.
2. As of now , we were processing all withdrawals same day if they were raised before 4:00 PM IST, and any withdrawal after 4:00 was getting processed the next day. We are changing this policy by this coming Monday. From Monday, All withdrawals processed before 8:00 PM IST, will be processed the same day. Any withdrawals after 8:00 PM , will be processed the following working day. We will be following this schedule for Saturdays too from next weekend. Any withdrawals done on Sundays , will be processed the following day.
3. As for Banks, We already have ICICI and AXIS bank. We are testing HDFC, KOTAK & YES Bank. These Bank accounts are already opened , and we will be providing these for our customers form the 1st of December on our platform.
4. Everyone must understand there is a priority system we follow for Deposits and Withdrawals. We process withdrawals in order we have received requests. Its as simple as first come first serve. Whosoever processes withdrawals first, gets first whatsoever the amount may be.
5. Kindly, let us know if any other Banks are required, we will get them processed as soon as possible.
6. We will be launching something really cool in December, keep your eyes on our mailers for updates
Mohit Kalra
Coinsecure.in