I'm pretty new to the site, but it seems obvious to me that the bad beat jackpot pool is to be used for funding the bad beat jackpot, and nothing else. Using it to fund freerolls is just wrong. It was contributed mostly by high rollers (the site's most valuable asset) and shouldn't be given away to the hundreds of random new users that freerolls attract.


I wouldn't take it personally. I started playing at betcoin a few weeks ago, immediately found a whole load of problems with the site and made a post about them. betcoin's response was that they would like to discuss the problems, but that I should make a support ticket rather than discussing it on the forum. So now my initial list of problems and a bunch more are on a ticket, being ignored.

I don't know if they're horribly understaffed or just don't give a shit, but I've never seen such poor customer support before.

Here's the tail end of the ticket. It includes a promise of a reply "in a few hours", made 8 days ago, and an odd request to "revisit the ticket", as if it was ever visited in the first place.